Your account

Three things fix this almost every time:

• Check your spam or junk folder — the code often lands there.
• Check the email address you typed. A code sent to a mistyped address can't reach you.
• Ask for a new code from the same screen. Codes expire, so the newest one is the one that works.

Still nothing? Write to us with the email address you're using and we'll get you in.

Download the app and sign up with Google, Apple, or your email address. If you sign up with an email we'll send you a short code to confirm it's you — there's no password to remember.

No. Joining and sharing photos is free. Only the person who adds a recipient pays for that magazine — see Billing & delivery.

Open the menu in the top-left and tap your name at the top, then use the edit button. Your family sees the change next to any photos you add.

Open the menu, tap My Family Circle, and choose to leave. Photos you already added stay in magazines that have already been printed — we can't reach into a magazine that's already in someone's mailbox.

Leaving a circle doesn't close your account, and it doesn't cancel a magazine you pay for. Cancel that from Billing first if you no longer want it.

You can do it yourself from the app's settings. Our account deletion page walks through the steps and lists exactly what gets deleted and what doesn't.

Yes — sign in with the same Google, Apple or email account and you'll find your family circle exactly as you left it.